Shipping & Returns

Sending the parcels (up to 30 kg including packaging (s)) goes through our own delivery, Postnl and / or DPD and will be easy to follow through track & trace.
* Track & Trace abroad is possible for some countries. Here is a complete list of the countries that support Track & Trace.

Maximum size Package abroad:   100 x 50 x 50 cm

Delivery Times:
Onlinedierenwereld attempts to deliver your order within 2-5 working days. This does depend on which payment method and shipping method you choose and any delivery from the manufacturer when not in stock. Deliveries outside Europe are usually delivered within 3-10 working days.


The cancellation of an order as long as it has not been sent, free of charge.
You cancel the order after it is shipped to you, then you should refuse delivery of the package. If already received a payment from you, we will show the purchase price, after receipt of the return, refund to you. The shipping costs will be deducted from this (only if you refuse the order at the door and leave unopened by the deliverer).

Return / cooling off period:
You have a cooling off period of 7 working days without giving a reason to return the product, starting on the day of delivery. Exceptions here are especially for you products or assembled specifically for your ordered products. The product can be returned only unused and in the original packaging. For more information, Article [X] of our terms and conditions. Would you return the entire order? Already received items, please return it to the return address below.   the entire purchase price, including the calculated shipping refund to you. The shipping costs for returning to your account. Even when returning a portion of your order, the shipping costs for your account. The purchase of the property you returned part of the order will be refunded to you. Shipping costs are not refundable in this case.

All cancellations, returns and exchanges must be in writing to to be announced. This can be via email, fax or mail. You must provide at least your full name and invoice number.

For the repayment of money paid (in advance), we also need your bank account. Customers from Belgium should also mention the IBAN and BIC / Swift number of their own bank.
Please note that the account you specify for the repayment must be equal to the account from which you have made the payment to This because of possible fraud refunds. Any amount paid up within 14 days will be refunded.

Return Address:
Onlinedierenwereld will provide via the mail a return address, since this is dependening on the system by which it will be returned.

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